Popular Questions
What do you do to ensure that the dress fits me?
How does DateTheRamp guarantee hygiene?
What if I damage the product?
Introduction
What is DateTheRamp all about?
Why should I use DateTheRamp?
When should I rent something? And when should I buy it?
Are the products on DateTheRamp available for buying?
How do you guarantee Authenticity of the product?
When can I use DateTheRamp?
Order Flow
How does it work?
Membership
How can I become a member?
Why should I become a member?
Do I have to pay a membership fee?
Services
How do I use DateTheRamp?
Why is the product not available for the date I want?
How many days before my function can I order?
Do I have to pay extra if I order at the last moment, or book very early?
Can I fix the time for when I want the delivery/pickup to take place?
For how long can I keep the product?
Can I choose to keep the product for longer and extend the pickup date?
Can I reschedule the delivery/pickup date?
What happens if I cannot return the dress on the pickup date?
Money-Payment-Deposit-Damage-Refund
What do I have to pay?
Why is there a security deposit?
When do I have to pay?
How do I pay?
When do I get my security deposit back?
Do I have to pay for the shipping charges?
Do I have to pay for cleaning?
What if I damage the product?
Fashion-Fitting-Hygiene
What is a RM Call?
How soon will I receive my RM Call?
What do I do if it doesn’t fit me?
What do you do to ensure that the dress fits me?
Can I try out the product before I pay for it?
Can I alter the product to fit my measurements?
How does DateTheRamp guarantee hygiene?
How do you ensure that the product I receive is free from damage and in perfect condition?
Will I need to iron the clothes before/after wearing them?
Shipping-Delivery-Pickup
What are the cities that DateTheRamp ships to?
If I don’t receive my Stylist Call, will I not receive my order?
How soon will the product reach me?
At what time will the delivery (and pickup) be made?
What do I do on the day of delivery?
Can they deliver to my office/neighbour’s house/any place other than my home?
Can someone else collect the order on my behalf?
Can I change the date of delivery?
How does the pickup service work?
Should my delivery and pickup address be the same?
Cancellation
Can I cancel my order? How?
I have more questions. How do I contact DateTheRamp?
Introduction
What is DateTheRamp all about?
DateTheRamp lets you rent out authentic designer clothes and accessories for a fraction of the original price.
1. You choose what you want and for how long you want it.
2. Once you order, leave the rest to us. Our stylists ensure a perfect fit and spotless fresh clothes.
3. We hand-deliver and pick up the garment from you.
4. All you have to pay is a small rental fee. You might also have to pay a reasonable security deposit which will be refunded to you after we pick-up the product. Click for details.
All of this, sitting in the comfort of your home.
Why should I use DateTheRamp?
It is the easiest, fastest and the most cost-effective way to get yourself designer fashion.
* With designer clothes you can look great, just like your favorite celebs. Live the celeb life!
* Authentic designer wear is truly different. You have to feel it once to understand it, and DateTheRamp helps you do it easily. Go designer!
* How embarrassing is it to be caught wearing the same thing again? That is one oops moment nobody wants! With DateTheRamp, every occasion is something new. Never repeat!
* Ever wonder how you would feel in a Ritu Kumar lehenga? Or a Paithani saree? DateTheRamp makes it easy to find out. Explore yourself!
* In the mood for something new? Get unlimited options to easily try. Get experimental!
* Why wear replicas when DateTheRamp makes genuine designer so easy. Go authentic!
Rent or Buy: When should I rent something? And when should I buy it?
What do you do when your wardrobe bores you or doesn’t have what you like? Happens to the best of us. You probably look for new clothes online/offline. But a new purchase every time will probably burn a gaping hole in your pocket! In this very case, renting out seems like your best bet and DateTheRamp’s gladly at your service.
But if you see yourself wearing something more than 7 times, you should consider buying it altogether!
Are the products on DateTheRamp available for buying?
No. The whole concept of DateTheRamp is to provide a way to rent out these products so you don’t have to spend a bomb on a single event. They aren’t available for buying! But if your heart’s set on something from our catalogue, we will gladly put you in touch with the designer contact.
How do you guarantee authenticity of the product?
We make sure every single product on our catalogue is authentic. That is why we purchase everything directly from the designers. There is no middleman involved. We personally hand-pick our collection from them and don’t just order online. If you have any doubt, you are welcome to verify the same with the designers directly.
When can I use Date The Ramp?
I have to go for a destination wedding. Can I turn to DateTheRamp?
Destination weddings are an invitation to dress up and look your best. Of course, we wouldn’t want to stand in the way of that. You can extend your pickup date (subject to availability) and have a fun wedding! For each extended day, you will be charged 5% of the rental value. We will pick it when you get back to base 🙂
I want to try out a new type of dress from your collection but I don’t have an occasion to wear it to. Will DateTheRamp’s service be worth it?
Oprah rightly said – ‘The biggest adventure you can take is to live the life of your dreams’. We back that up with a huge catalogue to choose from. Our service will make it worth turning all your dress-up dreams into reality! After all, what’s life without some adventure? 🙂
I want to prepare a modeling portfolio and need a few dresses for the photo shoot. Can I trust DateTheRamp?
Absolutely. DateTheRamp offers picture-perfect dresses but you’ve been warned! You’ll find it difficult to choose just a few 😉
My best friend’s wedding is few days away and the dress I was planning to wear is damaged! Is it too late to try DateTheRamp?
We’re sad about that happening. Don’t worry! DateTheRamp has you covered. We have no control over its availability but we do have a huge variety to choose from. Browse through our site and once you find the perfect dress, use your location pincode to find out the latest available dates. Depending on pincodes, the latest delivery dates can vary. Order and we’ll ship it out for you right on time.
I have a colour-theme party coming up next week and I don’t want to buy a new dress just for one party. Is it a good idea to try DateTheRamp?
If there was any perfect time to DateTheRamp, this would be it. Themed parties are all about how well you can dress up a hue. Browse our collection and choose a colour filter that suits your party’s theme. Voila!
Order Flow
How does it work?
- Become a member (sign up using mobile and OTP)
- Browse our collection – www.datetheramp.com/collection
- Select
- Book – add delivery date, address and your measurements
- Post-booking call – to ensure fitting and confirm booking
- Delivery – your DateTheRamp box will reach you on your Delivery Date
- Return pick – on your Return Date, put it back in the box and we’ll pick it
Membership
How can I become a member?
Becoming a member here is very easy and free! Visit us at www.datetheramp.com and sign up!
Why should I become a member?
For using our service, you need to sign up. It helps us serve you better.
Do I have to pay a membership fee?
Nope. Membership is free.
Services
How do I use DateTheRamp?
Decided on your garment? Pretty much a straight road from here. Just enter your size, pin-code and date of delivery, add it to bag and confirm your order with your address. You will receive a stylist confirmation call soon after!
Why is the product not available for the date I want?
DateTheRamp works on a first-come, first-serve basis. If someone else has booked it for the same dates when you want it, it’s no longer available during those days!
How many days before my function can I book something?
You can book as early as 6 months prior to the required delivery date or as late as 2 days (for some pincodes) before the delivery. Use your pincode to find out the latest available dates.
Do I have to pay extra if I order at the last moment, or book very early?
No! If you’ve come to us in the last minute, we wouldn’t want to make things worse. Order early or late, the charge will be uniform throughout.
Can I fix the time for when I want the delivery/pickup to take place?
Yes! Our delivery team will get in touch with you and you can discuss whatever time is suitable for you for the delivery/pickup any time between 8 am and 9 pm.
For how long can I keep the product?
You can keep the product for 4 days including delivery and pick days: the delivery day, 2 full days, and then pick day. You can also extend the order according to its availability but we will have to charge you for it 🙁
Can I choose to keep the product for longer and extend the pickup date?
Yes. You may book for longer than 4 days; extended duration is charged at 5% extra rental per day. Unplanned extensions, where you didn’t book for extra days but keep it longer, are charged at 15% extra rental per day.
Can I reschedule the delivery/pickup date?
Yes! You can reschedule delivery/pickup, subject to availability of the dress, either online or by contacting us.
What happens if I cannot return the dress on the pickup date?
If, for any reason on your part, you can’t return the dress on the pickup date, we will have to treat it as an extended delivery and charge you 15% extra rental per day 🙁
Money-Payment-Deposit-Damage-Refund
What do I have to pay?
Along with the rental fee, you might have to pay a refundable security deposit which can range from Rs. 0 to MRP of the product. Our stylist will communicate with you about how much deposit you’ll have to pay.
Why is there a security deposit?
We hand over valuable products to you at a fraction of the price. Security deposit is required because while trusting you, we need to be cautious. Your deposit is 100% refundable!
When do I have to pay?
Payment may be pre-paid if you prefer, or Payment On Delivery After Trial – only after you’ve tried and are happy.
How do I pay?
Most digital payment options are available – UPI, card, Netbanking etc. Cash is also accepted.
When do I get my security deposit back?
Your security deposit will be refunded via bank transfer which is initiated within 48 hours of pickup of garment.
Do I have to pay for the shipping charges?
No.
Do I have to pay for cleaning?
No.
We expect members to exercise caution regarding the dress but we understand that stains and spills happen. Please don’t try to clean the stains by yourself, just return it to us and we’ll take care of it.
What if I damage the product?
Damages are unfortunate incidents for you and for us. We charge no fee for damages right now. We assume that any damage caused is truly accidental and not due to carelessness.
DateTheRamp promises to provide quality products at a minimal rate and does expect responsible use of our products. We can continue providing our service with the tension-free no-penalty feature only if all of us are responsible!
Fashion-Fitting-Hygiene
What is a RM Call?
An expert opinion on how will the products look on you? To ensure that you make the best of your order, we have experts ready to assist you to look your ramp-ready self when you DateTheRamp. Within 24 hours of placing the order, you will receive a call from your Relationship Manager (RM). The RM will confirm your order and be your point of contact. You can get in touch with the RM for any help!
How soon will I receive my RM Call?
Within a day of you placing the order.
What do I do if it doesn’t fit me?
DateTheRamp has experts to assist you to find the perfect size for yourself, and we do alteration for perfect fitting. We also allow trials on the date of delivery before you pay for the product. So if you find that the product doesn’t fit you or doesn’t suit your taste, you can cancel the order on the spot, completely free of charge!
What do you do to ensure that the dress fits me?
Our stylist will give you a call within a day of placing your order just to make sure you chose the perfect size. Alterations may be done by us and are free, and we specifically make height adjustments wherever possible.
Can I try out the product before I pay for it?
Absolutely! Our delivery service lets you try out the product before you pay for it and keep it. If you don’t find the garment to your liking, you can send them right back. If you don’t accept and use the product, you don’t have to pay anything.
Can I alter the product to fit my measurements?
No, please! Any alteration made to the garment will be treated as intentional permanent damage and you will be held liable accordingly. Please refrain from altering any garment and keep in mind that this is a rental service.
How does DateTheRamp guarantee hygiene?
Each product undergoes an integrated hygiene process after it comes back from a customer and a quality check before it is sent out to our next customer.
We have entire laundry infrastructure in-house. Products go through an intensive cleaning process including stain removal (spotting), and wet-cleaning or dry-cleaning depending on their fabric. Once cleaned, we sterilise each product with steam, iron them out and send them back to storage.
Rest assured, DateTheRamp keeps quality and hygiene as top priorities so whatever you receive from us will definitely be as new as new!
How do you ensure that the product I receive is free from damage and in perfect condition?
We run a quality check of the garment prior to your delivery date and confirm your order once again after it passes all quality checks by our inspection team. So whatever you receive from us is as new as new!
Will I need to iron the clothes before/after wearing them?
We’re thankful that you’re offering to but no. We steam-iron all our clothes before shipping so they’re all ready for you. Just make sure you hang it up once you receive it and you’re good to go! We would prefer you to not try to iron them yourself.
Shipping-Delivery-Pickup
What are the cities that DateTheRamp ships to?
DateTheRamp ships all over India, to most urban/semi-urban areas. Depending on whether we serve your location with our own staff or by using delivery partners, service features may be slightly different.
If I don’t receive my RM Call, will I not receive my order?
This is highly unlikely because our stylists are ever ready to get in touch with you. If you haven’t received a call from us within 24 hours of your order, please contact your RM from your side.
How soon will the product reach me?
We know that waiting is the worst part so don’t worry! The product will reach you on the delivery date. Our delivery person will communicate with you about the exact timing.
At what time will the delivery (and pickup) be made?
Between 8am and 9pm. Our delivery team will get in touch with you about the exact timing.
What do I do on the day of delivery?
- Try out the product to see if it fits and suits your liking.
- If you choose to keep it, show the delivery person your ID proof (Aadhaar or DL) and pay them the rental and deposit
- Date The Ramp!
Can they deliver to my office/neighbour’s house/any place other than my home?
Yes, we can definitely deliver to a separate location according to your order but only you can collect the order. Please keep your ID proof (Aadhaar or DL) along with you at the time of delivery and update the delivery address in your order.
Can someone else collect the order on my behalf?
No, our service does not allow anybody else to collect the product on your behalf which is why we need to see your ID proof (Aadhaar or DL) at the time of delivery. To facilitate this, we can also deliver to your office or to any other place according to your order.
Can I change the date of delivery?
Yes, you can change the date of delivery any time before actual shipping (subject to availability).
How does the pickup service work?
The pickup process is very simple. Just put the product back in the box it was delivered in. We pick-up the product from your house anytime between 8am and 9pm. The exact timing will be discussed with you via a phone call.
Should my delivery and pickup address be the same?
Yes, that’s how we determine where to collect it from! We may be able to pick from a different address, on request.
Cancellation
Can I cancel? How?
Yes. Please contact your RM to cancel your order, at any point before you receive the product and pay for it. Cancellation is completely free, no obligation!
I have more questions. How do I contact DateTheRamp?
Call or whatsapp your RM. RM number and a backup number are available inside your login.
You may also email us at dtr@datetheramp.com
Thanks, keep changing! 🙂